SHIPPING & REFUNDS
SHIPPING POLICY
We are committed to ensuring your orders are carefully packaged and shipped in a timely manner using local shipping services. Our shipping costs are transparent and will be clearly communicated at ordering.
While we take every step to provide a seamless shipping experience and ensure your items arrive in perfect condition, we work with third-party couriers, which means we don’t always have full control over the logistics. As with many businesses in Zimbabwe, occasional delays may occur.
If you are ever unsatisfied with your delivery, please reach out to us with your feedback, and we will do our best to make things right.
REFUND POLICY
We want you to be completely satisfied with your purchase from Buna Brew. In the event that you are not entirely happy with your order, please contact us within 30 days of receiving your items to arrange a return or exchange.
Our goal is to make the refund or exchange process as straightforward as possible. Your satisfaction is our priority, and we are here to assist you with any concerns you may have about our products. Your feedback is valuable to us, and we are committed to addressing any issues to ensure your confidence in shopping with Buna Brew.